Meta’s layoffs are reportedly ‘gutting’ its new customer service teams
Illustration: Nick Barclay / The Verge
Meta’s company-wide job cuts impacted the customer service team it had just started to build, leaving influencers and group admins grappling with scammers and technical difficulties, according to a report from CNBC.
CNBC says it spoke with former Meta employees and viewed documents filed with the US Department of Labor that indicate the company’s massive layoffs affected workers across Facebook and Instagram’s customer support, customer experience, and communities teams. Meta laid off 11,000 employees last November and cut an additional 10,000 workers in March.
Meta announced its plans to build a customer support team last year, with Brent Harris, Meta’s vice president of governance, stating the company was “spending a bunch of time” on…
