Zoom will soon integrate Anthropic’s chatbot across its platform
Illustration: Alex Castro / The Verge
Zoom is partnering with Anthropic to integrate the company’s AI assistant across its productivity platform. In a post on Tuesday, the company shared that it will add Anthropic’s chatbot, called Claude, to its Team Chat, Meetings, Phone, Whiteboard, and Zoom IQ features.
Claude, a chatbot Anthropic launched in March, won’t be available in all of these features to start. Zoom says it will first add the chatbot to its Contact Center product, which businesses can use as a channel for customer support. According to Zoom, this should result in “better self-service features” and should help guide customers toward relevant solutions. It will also soon be able to surface necessary resources for agents while they’re serving customers.
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